Why Navco Was Created
credit control
What is Debt Collection?

what is credit control

Why is credit control more than just being paid?

Credit control is far more than just getting paid. In fact, every business should see credit control as an opportunity to build and maintain an existing customer relationship. Think of credit control as an early warning of customer complaints, since non-payment can often be due to fixable problems. The sooner you deal with these problems the more chance you have of retaining a valuable customer.

In large companies designated in-house accounts staff perform this credit control function. (These companies have the resources and larger number of debtors to justify this cost). However, in small to medium sized businesses the credit control function can often be left up to an office person, salesperson or the owners themselves. This takes up valuable time that could be spent on other areas of the business.

So why not let credit control experts take care of this relationship building skill? We’ll be non-aggressive, yet assertive since most customers only need a gentle reminder that their payment is overdue. And in time we will train your customers to turn your monthly payment into a priority.

What’s the difference between credit control and debt collection?

You might be thinking, “Isn’t this debt collection”. The difference is this:

“Credit control is a customer relationship-building tool. Debt collection is relationship destruction”

It's our primary aim to reduce the need for, and therefore the cost of debt collection by early and regular contact with your debtors.

Debt Collection
Navco offers a Debt Collection Service. For our ledger management clients this is provided for free as part of our service. If you are interested in further information for "one off" debt collection then request your Free Debt Collection Proposal and Quote by clicking here.

What others say:

"Ridding us of Credit Control has taken a chore away and given us up to date debtors so now I can spend more time with my family and leisure..."

"Removing credit control worries means we can do what we most enjoy- which is growing our business…"

"The best thing we’ve ever done. Your fast and efficient service has significantly improved our cashflow without damage to our client base…"